Front Desk Host
hace 2 semanas
Job Title: Front Desk Host
Job Summary:
We are seeking a highly skilled and customer-focused Front Desk Host to join our team at Sun Gate Hostel. As a Front Desk Host, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities:
- Reception and Customer Service: Greet and assist guests, respond to inquiries, and resolve any issues that may arise.
- Reservation Management: Manage reservations, check-in, and check-out processes to ensure a seamless experience for our guests.
- Communication: Answer phone calls and respond to emails in a timely and professional manner.
- Facility Management: Coordinate with the cleaning and maintenance team to ensure the facilities are clean and well-maintained.
- Cash Handling: Process payments, handle cash transactions, and maintain accurate records.
- Event Coordination: Assist in organizing events and activities for guests, ensuring a memorable experience.
- Problem Resolution: Resolve guest complaints and issues efficiently and effectively.
Requirements:
- Previous Experience: Previous experience in a similar role, preferably in the hospitality or tourism sector.
- Language Skills: High level of English and Spanish proficiency.
- Teamwork: Ability to work effectively in a team environment and communicate with colleagues and guests.
- Communication Skills: Excellent communication and customer service skills.
- Computer Skills: Basic computer skills and knowledge of reservation management systems.
- Availability: Availability to work rotating shifts, including weekends and holidays.
What We Offer:
- Competitive Salary: A competitive salary and additional benefits.
- Discounts: Discounts on our services and activities.
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