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Front Desk Supervisor
hace 2 meses
Job Summary
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Accor Hotels. As a key member of our hotel operations, you will be responsible for ensuring the smooth and efficient daily operation of the Front Desk, providing exceptional customer service, and leading a team of receptionists to deliver outstanding results.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to all hotel guests and visitors, ensuring their needs are met and exceeded.
- Respond to customer queries and resolve issues in a timely and efficient manner.
- Team Leadership
- Lead and motivate a team of receptionists to ensure smooth functioning of the department.
- Develop and implement strategies to improve customer service and team performance.
- Operational Management
- Ensure quality and appropriateness of customer service provided.
- Maintain Front Office log book and shift reports.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Requirements
- Experience in a similar role or in a customer-facing position.
- Strong interpersonal and problem-solving abilities.
- Fluency in English, additional languages are a plus.
What We Offer
As a Front Desk Supervisor at Accor Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and be part of a global hospitality company.
