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Front Desk Representative
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairmont Olympic Hotel in Seattle. As a Front Desk Agent, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive.
About the Role
As a Front Desk Agent, you will be responsible for:
- Providing exceptional customer service to guests, responding to their inquiries and requests in a timely and professional manner.
- Efficiently handling check-in and check-out procedures, maintaining accuracy and attention to detail.
- Assisting guests with reservations, room assignments, and other hotel services, providing information about hotel facilities, services, and local attractions.
- Working collaboratively with other hotel departments to ensure seamless guest experiences.
Requirements
To be successful as a Front Desk Agent, you will need:
- Previous experience in a customer-facing role, preferably in a hotel or hospitality setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Basic computer skills and knowledge of hotel reservation systems.
- A flexible schedule, including evenings, weekends, and holidays.
What We Offer
As a Front Desk Agent with Accor Hotels, you will enjoy:
- A competitive hourly rate of $24.02, plus incentive bonuses up to $2,500 per month.
- Employee travel program offering discounted rates in Fairmont's and Accor worldwide.
- Parking and commuting discounts.
- Paid meal breaks with complimentary meals served in our Staff Dining room.
- Learning programs through our Academies.
- Medical, dental, vision insurance available for all full-time colleagues and their families.
- 401K Retirement plans with a 4% match for all colleagues.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
