Agent-Front Desk-Lead

hace 3 días

Madrid, Madrid, España Marriott International, Inc A tiempo completo

Job Summary

As a Front Desk Lead, you will be responsible for assisting the front desk team in processing payments, resolving guest issues, and ensuring a smooth check-in and check-out process. You will also be responsible for maintaining accurate records, processing payments, and providing exceptional customer service to our guests.

Key Responsibilities

  • Assist the front desk team in processing payments and resolving guest issues
  • Maintain accurate records and process payments in a timely manner
  • Provide exceptional customer service to our guests
  • Anticipate and address guest needs and concerns
  • Collaborate with the housekeeping department to ensure rooms are clean and ready for guests
  • Prepare daily reports and review them for accuracy
  • Cash and balance the front desk register
  • Assist with training and mentoring of front desk staff
  • Report any accidents, injuries, or safety concerns to management

Requirements

  • High school diploma or equivalent required
  • Previous experience in a front desk or customer service role preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Ability to maintain confidentiality and handle sensitive information

What We Offer

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We believe that our employees' diverse perspectives, experiences, and backgrounds make us a stronger organization. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

At AC Hotels, we believe that attention to detail is the best way to show generosity to our guests. Whether it's a creative technique for serving a drink or the elegant lines of a chair, we believe that if there's time to do it, there's time to do it beautifully. Our guests recognize and appreciate the genuine beauty of AC Hotels. They share with us their interest in the details. They like to feel part of our small and discreet international tribe. In fact, feeling part of a group of people with similar interests is a significant part of the appeal of AC.

We are looking for people who bring cultural innovation to our teams. If you are a creative person with a passion for art, design, and culture, we invite you to join the AC Hotels team.

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