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Front Desk Associate

hace 2 meses

Madrid, Madrid, España Reconocida Empresa A tiempo completo

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Reconocida Empresa. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.

Key Responsibilities

  • Process guest arrivals and departures, including check-in and check-out procedures
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner
  • Provide information and recommendations on local attractions, restaurants, and services
  • Manage guest requests and preferences, including room assignments and special requests
  • Maintain accurate and up-to-date records of guest interactions and preferences
  • Collaborate with other hotel staff to ensure seamless service and a positive guest experience

Requirements

  • High school diploma or equivalent required
  • Previous customer service experience in a hotel or hospitality setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance