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Front Desk Host

hace 2 meses

Madrid, Madrid, España Sun Gate Hostel A tiempo completo

Job Title: Front Desk Host

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Host to join our team at Sun Gate Hostel. As a Front Desk Host, you will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:

  • Reception and Customer Service: Greet and assist guests, respond to inquiries, and resolve any issues that may arise.
  • Reservation Management: Manage reservations, check-in, and check-out processes to ensure a seamless experience for our guests.
  • Communication: Answer phone calls and respond to emails in a timely and professional manner.
  • Facility Management: Coordinate with the cleaning and maintenance team to ensure the facilities are clean and well-maintained.
  • Cash Handling: Process payments, handle cash transactions, and maintain accurate records.
  • Event Coordination: Assist in organizing events and activities for guests, ensuring a memorable experience.
  • Problem Resolution: Resolve guest complaints and issues efficiently and effectively.

Requirements:

  • Previous Experience: Previous experience in a similar role, preferably in the hospitality or tourism sector.
  • Language Skills: High level of English and Spanish proficiency.
  • Teamwork: Ability to work effectively in a team environment and communicate with colleagues and guests.
  • Communication Skills: Excellent communication and customer service skills.
  • Computer Skills: Basic computer skills and knowledge of reservation management systems.
  • Availability: Availability to work rotating shifts, including weekends and holidays.

What We Offer:

  • Competitive Salary: A competitive salary and additional benefits.
  • Discounts: Discounts on our services and activities.