Client Success Lead
hace 4 semanas
About Our Client Success Lead Role :
We are seeking a skilled Client Success Lead to join our team at Overdose Digital. As a key member of our client-facing team, you will be responsible for driving the successful delivery of services and aligning client strategies with long-term business goals.
Your role will involve both high-level strategic oversight and hands-on client management, ensuring seamless collaboration across internal and external teams. You will act as a trusted advisor to clients, offering a consultative approach that connects business objectives with tactical execution.
As a Client Success Lead, you will manage key client relationships, working closely with Business Directors to deliver results while coaching and guiding Client Success Managers (CSMs). Your leadership will be essential in developing team competencies, providing feedback, and ensuring client success.
Key Responsibilities :
- Manage complex, high-value retainers, coordinating efforts across internal and external stakeholders to ensure the flawless execution of client strategies.
- Facilitate strategic and tactical ecommerce discussions, proactively proposing and executing growth-driving initiatives tailored to your clients' evolving needs.
- Serve as the primary point of contact for your clients, delivering clear, timely communication and acting as a strategic advisor to foster trust and long-term relationships.
- Collaborate with clients to identify and capitalise on growth opportunities across core areas such as Technology, CRO, SEO, Data, and SEM.
- Collaborate with the CSM team to guide and optimise the strategic direction for their clients, aligning efforts with client's overall business goals.
- Coach junior team members by providing ongoing guidance, feedback, and support to nurture their professional growth and enhance client success outcomes.
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