Technical Client Lead

hace 1 semana


Madrid, Madrid, España Tradedoubler Se A tiempo completo

Job Summary

We are seeking a highly skilled Technical Client Lead to join our team at Tradedoubler. As a Technical Client Lead, you will be responsible for delivering high-quality technical support to our clients, ensuring their success with our products and services.

Main Responsibilities

  • Manage the Tradedoubler affiliate platform on behalf of our advertisers
  • Answer and resolve technical questions from customers and colleagues
  • Maintain continuous contact with customers in a proactive manner
  • Quickly identify the advertisers' needs in order to grow their business
  • Support the sales team in meetings and calls
  • Stay updated on changes in the market
  • Document the client's evolution and any changes that may be relevant
  • Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices

Requirements

  • University degree (Computing, IT Degree, software programming) or equivalent experience
  • Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML, and programming languages
  • Good written and spoken communication skills
  • Experience of working in a client support/customer service environment preferable
  • Customer service minded
  • Solutions oriented with exceptional problem-solving skills
  • Professional approach
  • Results driven
  • Attention to detail
  • Excellent team player

About Us

Tradedoubler is an international company with offices in 15 European countries and with an office in Singapore to service the APAC region. We pride ourselves in offering an environment where everyone can contribute and make a difference to the success of our business.

We care about our employees and it is important to us that everyone is appreciated and well treated. We recognise that our employees are the key to our success and with this in mind we offer competitive salaries and benefits as well as the opportunity for every employee to grow with us.


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