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Fashion Industry Customer Service Representative
hace 1 mes
Are you ready to embark on a career-changing journey? We are a global technology and services leader that powers the brands of the future, serving over 70 countries. Our team in Barcelona is part of this game-changing mission, helping well-known brands improve their businesses with technology and integrated solutions.
Career Growth and Personal Development
We invest in our people, providing all the training, cutting-edge technologies, and ongoing support needed to succeed. With a strong focus on growth and development, about 80% of our managers and leaders have been promoted from within. This is why we offer various FREE Learning and Leadership Development programs designed to help you achieve your career aspirations.
Job Responsibilities:
- Taking incoming customer calls and solving users' demands via telephone, email, voicemail, chats, or other automated alerts.
- Logging call details onto call management systems and responding within SLA.
- Maintaining service and product knowledge associated with applications specific to individual customers.
- Escalating potential service issues with the mentor and following project procedures.
Your Qualifications:
- Proficiency or bilingualism in English with an advanced level of Spanish.
- Customer care skills - ability to listen to and understand customers' needs.
- Excellent communication skills and adaptability.
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration is a plus.
In This Role:
You will enjoy benefits tailored to support your lifestyle, including:
- A part-time contract of 39 hours per week (Monday to Friday, 9:00 AM to 6:00 PM).
- A salary of 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.
- A central location in Barcelona.
- Bring-a-friend referral bonus opportunities.
- Full paid training on the company and project.
- Career development programs and specialized courses.
Join us and experience the best version of yourself.
