Customer Experience Specialist for German and English Markets

hace 2 semanas


Madrid, Madrid, España Softbank Investment Advisers A tiempo completo

About Us
We are a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our subscription is designed to cost less than each individual partner.

Job Description
Your wellbeing matters. We care about our employees and want you to join us in making every company a wellness company.

The Opportunity
We are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will provide top-notch support to our users and gym partners in German and the UK. Your role involves answering questions, managing handover requests, and delivering an excellent service. You will also be responsible for categorizing each interaction with our customers to understand what improvements should be made or changed in the process to achieve service excellence. This is a great opportunity to join a multicultural team and work at one of the fastest-growing companies in the world.

Your Impact
You will identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction. You will manage customer communications and reply to requests by email and chat. You will provide accurate, valid, and complete information using the right methods/tools, as well as communication procedures, guidelines, and policies. You will take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. You will build sustainable relationships and trust with customers through empathy and open and interactive communication. You will manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases. You will achieve personal/team targets. You will collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...). You will take the extra mile to engage customers. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

Benefits and Salary
As a Customer Experience Agent, you can expect a competitive salary of around €30,000-€35,000 per year, depending on experience and qualifications. Our benefits include health insurance, paid vacation time, and opportunities for professional growth and development. We are a dynamic and inclusive team, and we offer a collaborative work environment that values diversity and promotes a healthy work-life balance.



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