Customer Service Representative
hace 2 semanas
About WellhubWellhub Inc. is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep. Our mission is to make every company a wellness company.
The OpportunityWe are seeking a Customer Service Agent for our German and English markets to join our international team based in Madrid, Spain. As a key member of our European CX team, you will provide top-notch support to our users and gym partners. This role is crucial to delivering an excellent user experience.
Your ImpactYou will identify and assess customers' needs to ensure satisfaction. You will manage customer communications and reply to requests by email and chat. Additionally, you will provide accurate information, take care of customer complaints, and build sustainable relationships with customers through empathy and open communication.
Responsibilities• Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction;
• Manage customer communications and reply to requests by email and chat;
• Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies;
• Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution;
• Build sustainable relationships and trust with customers through empathy and open communication;
• Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;
• Achieve personal/team targets;
• Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...);
About YouProficient/Fluent level of German and English is required. Valuable previous experience in customer service, helpdesk, or similar is a must. You are a true team player who loves working towards both team and individual goals. A strong communicator with great interpersonal skills is essential. You are detail-oriented and genuinely care about offering top-quality service. Your flexibility, resourcefulness, and ability to multi-task while establishing priorities make you an ideal candidate. Experience with Zendesk would be a plus.
BenefitsAs a Customer Service Agent at Wellhub, you will have the opportunity to work in a dynamic environment that values wellbeing. You will enjoy a competitive salary of €25,000 - €35,000 per year, depending on experience. Our hybrid work model allows you to balance work and personal life. We also offer professional development opportunities to help you grow in your career.
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