Customer Service Representative for German and English Markets
hace 2 semanas
About the Role
We are hiring a Customer Service Agent to join our international Customer Experience team based in Madrid, Spain. In this role, you will be providing top-notch support to our users and gym partners in German and the UK.
Your Impact
- Identify and assess customers' needs to ensure satisfaction;
- Manage customer communications and reply to requests by email and chat;
- Provide accurate, valid, and complete information using the right methods/tools and communication procedures, guidelines, and policies;
- Take care of customer complaints, provide appropriate solutions, and follow up to ensure resolution;
- Build sustainable relationships and trust with customers through empathy and open and interactive communication;
- Manage the CRM system and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases;
- Achieve personal/team targets;
- Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin...).
Requirements
- Proficient/Fluent level of German and English is required;
- Valuable previous experience in customer service, helpdesk, or similar;
- A true team player who loves working towards both team and individual goals;
- A strong communicator both written and verbal with great interpersonal skills;
- You are detail-oriented and genuinely care about offering top-quality service;
- You are able to be flexible, resourceful, and multi-task while establishing priorities and providing solutions;
- You have a positive attitude, and you are proactive and dynamic;
- The first experience with Zendesk would be a plus.
About You
- You genuinely care about others and want to make a difference in their lives;
- You are passionate about delivering exceptional customer experiences;
- You thrive in multicultural environments and love working with diverse teams.
What We Offer
- An estimated salary range of €30,000 - €45,000 per year, depending on experience;
- A comprehensive benefits package including health insurance, retirement savings plan, and paid time off;
- Ongoing training and development opportunities to enhance your skills and knowledge;
- A chance to work with a talented and dedicated team of professionals who share your passion for customer service.
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