Technical Support Specialist
hace 1 mes
At Astrea Recruitment, we pride ourselves on being a leading recruitment agency with 17 years of experience in helping people find their dream jobs. Our mission is to transform the challenges of job hunting into an inspiring path of change and support.
We are currently working with a global leader in customer experience solutions, dedicated to enhancing customer interactions. They are looking for a skilled technical support specialist to join their team in Bulgaria.
Your Mission:
- Process and resolve complex support requests efficiently
- Analyze system logs to identify issues and trends
- Perform remote troubleshooting with ease and skill
- Contribute to achieving client KPIs and exceeding expectations
What You Bring:
- Proficiency in German and English, both written and verbal
- Familiarity with networking, ideally in Linux
- Strong analytical and troubleshooting skills
- Previous experience with VoIP systems is essential
- Customer-oriented and proactive collaborator
What's in It for You:
- Extensive product training and access to an educational platform
- Hybrid work model after the first three months on the job
- A standard business week, Monday to Friday, with no night shifts
- Competitive salary with opportunities for growth
- Participation in our reward and recognition program
- Access to talent management and development programs
- Work in a friendly, multicultural environment
- Additional fully-covered health insurance
- Discounts for a sport card to stay active
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
This role offers a unique opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. If you're a motivated and experienced technical support specialist, don't hesitate to apply. We look forward to hearing from you
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