Global Customer Support Associate

hace 4 días


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

Cpm International is a global company with operations in over 30 countries. We provide multilingual support to our diverse markets, focusing on customer service, sales, and technical solutions.

We celebrate diversity and welcome individuals from all backgrounds. Our accessible workplace fosters inclusion and empowers employees to bring their whole selves to work.

New Balance Client

New Balance believes that everyone is born to move. They offer innovative products that combine function, fashion, performance, and style. As a customer support associate, you will collaborate with consumers to answer product information requests and resolve queries.

Responsibilities

You will be working with consumers through various channels, including telephone, email, chat, and social media. Your primary goal is to develop a sound understanding of New Balance products and services, becoming an expert on the brand.

Requirements

To succeed in this role, you will need:

  • A fluent level of English with exceptional grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • The ability to deal with sensitive calls with empathy.
  • Strong administrative skills with attention to detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

This part-time position offers:

  • An estimated salary of €11,538 gross per year.
  • A night shift bonus of €1.85 gross per hour.
  • Incentives for top performance.
  • Holidays: 24 calendar days per year, plus paid bank holidays and one extra day off.
  • Two weeks of training based in the office.
  • Four days per month at the office or for training reasons.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development.
  • Employee Assistance Program.
  • Employee Benefits Club.
  • New Balance online discounts.
  • Discounted private health insurance.
  • A referral program.


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