Global Travel Support Associate
hace 3 semanas
About the Role
Are you passionate about delivering exceptional customer service and navigating complex travel scenarios? We are seeking a skilled Global Travel Support Associate to join our team in Barcelona, Spain.
Job Summary
This role requires strong communication skills, problem-solving abilities, and adaptability to provide top-notch support to international travelers and accommodation providers. If you have experience in customer-facing roles, particularly in the travel industry, we encourage you to apply.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve issues related to payments, services, and technical requirements
- Provide accurate information on processes and requirements
- Collaborate with internal teams to ensure seamless issue resolution
Requirements
- Native or proficient Icelandic (C2) and advanced English language skills
- Previous customer service experience in a contact center, hospitality, or similar environment
- Strong problem-solving mindset and ability to handle complex situations
- Proficiency with Office 365 and CRM databases
- Adaptability to changing priorities and business processes
What We Offer
- Competitive salary of €22,244 per year, plus up to 12% bonuses
- Temporary contract with a 38.5-hour workweek (Monday to Sunday, 15:00-23:00 shift)
- Comprehensive training and coaching program for success
- Opportunities for growth and professional development within the company
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