Global Customer Experience Representative

hace 2 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview
Lisbon is the perfect destination for those seeking an international experience. Blu Selection, a multinational organization, offers a unique chance to work in a prestigious sales and customer service solutions provider company.

Salary
Our competitive salary package includes two options: 1100€ gross/month including free accommodation (shared flat, all bills included) or 1300-1600€ gross/month excluding accommodation. A compensation of 90% of normal wages during the training period (5-20 days) is also provided.

Job Description
This role involves supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands. Key responsibilities include:

  • Answering incoming queries from customers
  • Identifying issues and providing solutions
  • Ensuring a high level of customer satisfaction
  • Recording data in the CRM system
  • Providing ad-hoc support

Required Skills and Qualifications
To succeed in this role, you should possess:

  • A native level of German and at least a B1 level of English
  • Knowledge of the value and impact that a good customer experience can create
  • An attentive listener, comfortable and skillful at communicating with people
  • A drive for excellence and professionalism
  • A real team player and committed to your work

Benefits
We offer a comprehensive relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to your home country, help in paperwork, opening bank account, etc. Other benefits include private health insurance after 6 months of contract, free Portuguese lessons, cooking classes, sports activities, and social events organized by the company, Portuguese public holidays, and 22 days of paid holidays.



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