Global Customer Experience Representative

hace 4 días


Barcelona, Barcelona, España Cpm International A tiempo completo

We are CPM International, a global company with operations in over 30 countries. Our mission is to deliver exceptional customer experiences through multilingual support tailored to our diverse markets.

About the Role

As a Global Customer Experience Representative, you will be responsible for providing outstanding customer service through every interaction. This includes handling telephone, email, and social media queries, ensuring all customer needs are met in a timely and professional manner.

Responsibilities
  • Provide exceptional customer service through every interaction
  • Handle telephone, email, and social media queries
  • Ensure all customer needs are met in a timely and professional manner
  • Improve brand and product knowledge to deliver high-quality information to customers
Requirements

To succeed in this role, you will need:

  • A fluent level of French or German with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or call centre environment (preferable)
  • Flexibility, adaptability, and ability to multi-task
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and 'can do' attitude
Benefits

We offer a competitive salary: €24,500 - €29,000 per year, depending on experience, plus:

  • Full or part-time work options (39 or 20 hours/week)
  • Paid bank holidays + 1 extra day in lieu
  • Hybrid office work model
  • Fully paid training
  • Best-in-class people engagement activities and programs
  • Ongoing training and development opportunities
  • Employee Assistance Program - Free, confidential guidance and support
  • Employee Benefits Club - exclusive perks and rewards
  • Option to sign-up for Discounted Private Health Insurance
  • Referral Program - bring a friend and get a referral bonus
Location

The successful candidate will be based in Barcelona (La Sagrera).



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