Senior Client Success Manager

hace 4 semanas


Barcelona, Barcelona, España ADP, Inc. A tiempo completo
Job Title: Senior Client Success Manager

At ADP, Inc., we are seeking a highly skilled Senior Client Success Manager to join our team. As a key member of our Client Success organization, you will be responsible for driving client satisfaction, retention, and growth.

Key Responsibilities:
  • Manage a portfolio of Global Payroll client accounts to ensure client satisfaction, retention, and growth.
  • Cultivate trusted-advisor relationships with clients to influence their propensity to partner with ADP.
  • Develop and implement strategies to improve client retention and satisfaction.
  • Collaborate with internal teams to resolve client issues and concerns.
  • Oversee contract (re)negotiations and ensure effective utilization of tools and processes.
Requirements:
  • 3-5 years of related experience in implementation, project management, account management, or operational roles.
  • Advanced MS Suite software capabilities.
  • Limited travel required.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Ongoing training, development, and mentorship opportunities.
  • Best-in-class benefits starting on Day 1.
  • Resources and flexibility to balance work and life.
  • A commitment to diversity, equity, inclusion, and equal employment opportunity.


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