Client Success Manager
hace 1 día
The Client Success team at Gartner is dedicated to delivering exceptional value to our clients. As a Client Success Manager, you will play a critical role in ensuring that every Gartner client receives value far exceeding their investment.
You will be responsible for building and developing relationships with a variety of clients, from senior C-levels to more junior client professionals, across various business functions. Your goal will be to ensure they are successful in utilizing their Gartner subscription, resulting in client satisfaction, retention, and growth.
Key Responsibilities- Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
- Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
- Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
- 4+ years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
- Ability to speak French at a native/fluent level (Reading/Writing/Speaking).
- A highly competitive rewards & benefits package.
- A collaborative, team-oriented culture that embraces diversity.
- Professional development and unlimited growth opportunities.
We are Gartner, a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
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Client Success Manager
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