Client Success Manager
hace 4 semanas
Benevity is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for partnering with clients to achieve their goals, maximize value, and drive growth using Benevity's product suite.
Key Responsibilities- Deliver Benevity's best innovations and capabilities to clients, helping them realize greater impact.
- Interact with executives and CSR program staff to understand their objectives and drive program success.
- Build trusted advisor relationships, aligning Benevity's value with client goals.
- Exceed client expectations to foster long-term relationships.
- Translate knowledge of successful CSR programs into tailored strategies.
- Develop Success Plans with clear goals and milestones.
- Identify growth barriers and create effective strategies.
- Connect clients with peers for knowledge sharing and best practices.
- BA/BS degree or equivalent.
- 3-5 years in B2E/B2B Customer Success/Account Management, preferably in B2B SaaS.
- Proven track record of increasing client satisfaction, adoption, and retention.
- Strong relationship-building skills: empathy, humility, adaptability, poise, and persuasiveness.
- Excellent written and verbal communication skills.
- Comfortable presenting to medium to large groups.
- Proficient in managing diverse client service issues to resolution.
- Detail-oriented, organized, and analytical.
- Independent worker with strong judgment.
- Resilient and thrives in a fast-paced, start-up environment.
- Success-driven with an entrepreneurial mindset.
- Up-to-date passport for occasional client travel.
- Proficient in MS Office.
- Team-oriented with a fun spirit and sense of humor.
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. We're a B Corporation, committed to purpose as much as profits. Our team is global, with people working in Canada, Spain, Switzerland, the United Kingdom, the United States, and more.
We're dedicated to creating a culture of belonging, with equal opportunities for everyone to shine. If you want to feel seen, heard, and celebrated, you belong at Benevity.
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