Client Success Manager
hace 1 día
We are a global technology company headquartered in Texas, USA with offices and team members around the world. Our mission is to provide innovative solutions for businesses through our proprietary and patented technology.
Job DescriptionWe are seeking a talented Client Success Manager based in Barcelona to join our rapidly growing team. As a Client Success Manager, you will be responsible for managing and growing relationships with our client base.
Main Responsibilities:- Understand customer needs and effectively align Inbenta solutions to solve those needs.
- Manage and retain current business through proactive engagement, servicing, and support.
- Generate cross sell and upsell opportunities to share with the Sales team for revenue expansion.
- Work collaboratively with cross functional teams to identify, capture, and track solution success criteria.
- Actively monitor client activity and proactively work with clients to realize the full value of the Inbenta solution.
- Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
- Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
- Single point of ownership and contact for customers and internal stakeholders.
- Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities.
- Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
- Work collaboratively with the Marketing team to build Customer testimonials and referrals.
- Own the renewal processes to increase client loyalty, retention, and revenue growth.
- Be an Inbenta product and solutions expert.
- Maintain system records including but not limited to CRM, Click up, etc.
- Strong communication and interpersonal skills.
- Ability to articulate the ongoing and future value of our partnership.
- Experience in technology sales, specifically SaaS focused on Artificial Intelligence and Natural Language Processing environments.
- Ability to work collaboratively with cross functional teams.
- Strong analytical and problem-solving skills.
- Ability to maintain high levels of customer engagement and satisfaction.
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