Senior Client Success Manager

hace 1 día

Barcelona, Barcelona, España Adp A tiempo completo
About the Role

We are seeking a highly skilled Senior Client Success Manager to join our team at ADP. As a key member of our Global Payroll Client Success team, you will be responsible for driving client satisfaction, retention, and growth.

Key Responsibilities
  1. Client Focus
  • Manage a portfolio of Global Payroll client accounts to ensure client satisfaction, retention, and growth.
  • Cultivate trusted-advisor relationships with clients to influence their propensity to partner with ADP.
  • Consult with clients to understand their needs and provide tailored solutions using ADP's Global Payroll capabilities.
  • Address and resolve escalated client issues or concerns.
  • Oversee and support effective contract negotiations and understand financial impact.
  • Ensure consistent execution of client satisfaction and retention activities.
Client Communication
  • Demonstrate strong listening, presentation, meeting management, and relationship management skills.
  • Communicate effectively with clients and internal stakeholders to drive business results.
  • Facilitate client participation in ADP events and activities.
Opportunity Focus
  • Drive year-over-year increases in customer satisfaction indexes and client retention rates.
  • Identify and pursue new business opportunities with existing clients.
  • Develop and implement strategies to improve client retention and satisfaction.
  • Analyze client feedback and performance metrics to identify improvement areas.
Internal Communication
  • Ensure proactive internal communication and escalation of issues impacting client relationships.
  • Support internal processes to drive business results.
Requirements
  1. Education and Certification
  • Bachelor's degree in Business Administration, Human Resources, Finance, or related field.
  • Accreditation from a relevant organization (e.g., CPP, CEBS, PHR) is an asset.
Knowledge, Experience, and Skills
  • Minimum 1-3 years of experience in managing client relationships, preferably in SaaS-based technology and/or outsourcing industry.
  • Advanced MS Suite software capabilities.
About ADP

ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of protected characteristics. We expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

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