Client Success Manager

hace 3 días

Barcelona, Barcelona, España Gartner A tiempo completo

About the Role:

The Client Success team focuses on customer service and client retention versus business growth and development. Associates have an aligned portfolio of clients with whom they partner ensuring each client receives value far exceeding their investment in Gartner services. They surface the client's business priorities and identify the most effective ways to support clients through their purchased Gartner services.

Key Responsibilities:

  • Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies.
  • Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment.
  • Onboard new clients introducing their purchased Gartner services and capabilities.
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Requirements:

  • 3+ years relevant professional and/or internship experience.
  • Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills.
  • Bachelor's degree preferred.

About Gartner:

Gartner is a leading research and advisory company that helps business leaders make informed decisions. Our mission is to deliver actionable, objective insight to help enterprise leaders and their teams succeed with their mission-critical priorities.

What We Offer:

  • World-class benefits and highly competitive compensation.
  • Disproportionate rewards for top performers.
  • A hybrid work environment that provides flexibility and support for you to thrive.

Equal Employment Opportunity:

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

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