Client Success Manager
hace 4 semanas
JOIN OUR TEAM
In our Customer Engagement Team, we strive to deliver an exceptional experience for our clients. As the Customer Engagement Manager - Portfolio, your key role will be to assist your designated clients in maximizing their return on investment (ROI), ensuring their satisfaction, and fostering growth for EQS. You will be instrumental in collecting feedback, providing inspiration and best practices, and identifying new opportunities for our premier compliance solutions.EQS Group stands as a prominent international cloud software provider specializing in corporate compliance and investor relations. By partnering with EQS Group, numerous companies globally build trust by adhering to complex national and international disclosure requirements, mitigating risks, and communicating transparently. We are committed to sustainability, diversity, equality, and well-being, which we actively promote on our website and social media platforms. Our success hinges on recruiting talented individuals who bring enthusiasm, take responsibility, and support one another to cultivate a trustworthy environment.
OUR CULTURE DRIVES OUR BENEFITS
You are valued. We foster a trusting environment and encourage lifelong learning for your personal development. Set your development goals, receive guidance, and regular feedback to equip yourself for success. Embrace our responsibility for diverse tasks, discover what you enjoy, and find your path to make a personal impact with us. Enjoy great team events, celebrations, and collaborate with a talented international team united by a common goal. Be part of an exciting journey. Contribute to our success story as we aim to become the leading European cloud provider for corporate compliance and investor relations solutions. Achieve work-life balance through our flexible hybrid-working model, allowing you to arrange your working hours conveniently and work from abroad within the EU. Your Special Extra. Benefits may vary by location, but we offer a wide array of perks.YOUR IMPACT
Here’s how you would contribute:
Collaborate closely with clients to help them achieve maximum ROI from our solutions, utilizing data-driven insights and analysis. Ensure client satisfaction by addressing concerns and gathering feedback, leveraging your understanding of SaaS and the advantages of our solutions. Work closely with our support, sales, product, and marketing teams to deliver an outstanding customer experience. Provide inspiration and best practices to clients to help them reach their objectives, based on your solid understanding of SaaS products, particularly in compliance or regulatory technology. Identify and secure upsell opportunities and uncover new cross-sell leads for the Sales team, using your experience with CRM systems and databases to manage multiple accounts effectively.THIS IS YOU
Let’s work together to ensure our clients are happy and successful. To excel in this role, you should:
Possess excellent communication and interpersonal skills combined with the ability to manage numerous client interactions simultaneously with diplomacy and composure. Have a desire to work in a dynamic, international, and innovative environment and share ideas in virtual teams. Bring a minimum of 2 years of relevant experience in an after-sales role focused on customer success, customer engagement, or account management, with a strong grasp of SaaS and the ability to effectively communicate the benefits and features of our solutions to ensure retention and business growth, preferably in Information Technology or the compliance/legal tech sector. Have experience in managing a portfolio of high-value clients, ensuring their satisfaction and success with the product. Demonstrate a proven ability to build and maintain strong relationships with mid-to-upper segment clients. Show an interest and desire to contribute to the ongoing development of the Customer Engagement Team by taking ownership of selected team initiatives or projects. Proactively engage with our clients to understand their business objectives and assist them in achieving success using our platform "Compliance COCKPIT". Have a solid understanding of SaaS products and compliance, enabling you to better comprehend client requirements and provide suitable solutions. Be comfortable working with CRM systems and databases to manage multiple client accounts in a data-driven manner, tracking interactions, analyzing data, and utilizing insights. Possess excellent written and spoken language skills in German & English (both C1 level). Additional major European languages would be advantageous. Hold a bachelor's degree or equivalent work experience.About us
Thousands of companies worldwide utilize EQS Group's products to establish trust by reliably and securely meeting complex regulatory requirements, minimizing risks, and transparently reporting on business performance and its societal and environmental impact. Founded in Munich in 2000, EQS Group now employs around 600 professionals and is represented in the world's key financial centers.EQS Group's offerings are bundled in cloud-based software EQS COCKPIT. This enables compliance processes in areas such as whistleblower protection, case handling, policy management, and approval processes to be managed as professionally as business partners, insider lists, and reporting obligations.
Listed companies also benefit from a global newswire, investor targeting, contact management, IR websites, digital reports, and webcasts for efficient and secure investor communication.
At EQS Group, we are dedicated to the principles of equal employment opportunity and inclusion. We believe that diverse employees are vital to our success and should be provided opportunities to thrive in a barrier-free, non-discriminatory environment. We take pride in fostering an inclusive workplace that supports your development, regardless of your race, color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other aspect that makes you unique.
Furthermore, at EQS Group, security is everyone's responsibility. When you join our team, adhering to our information security policies and considering information security in your daily tasks is essential, regardless of your role or title.
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