Senior Client Success Manager

hace 1 día


Barcelona, Barcelona, España Adp A tiempo completo
Job Title: Senior Client Success Manager

Join ADP's Global Payroll team as a Senior Client Success Manager, where you will play a critical role in driving client satisfaction, retention, and growth.

Key Responsibilities:
  • Manage a portfolio of Global Payroll client accounts, ensuring client satisfaction and retention.
  • Cultivate trusted-advisor relationships with clients, influencing their propensity to partner with ADP.
  • Consultative client approach, incorporating deep understanding of client needs with ADP Global Payroll solutions and expertise.
  • Address and resolve escalated client issues or concerns, overseeing effective contract negotiations.
  • Manage multi-country, multi-region, and multi-product portfolios of clients, responsible for the overall health of the client influencer relationship.
Requirements:
  • 3-5 years of related implementation, project management, account management, or operational experience with benefits, HR, payroll, HRIS, and/or system implementation.
  • Extensive experience building relationships with clients, with advanced MS Suite software capabilities.
  • Limited travel required.
What We Offer:

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.



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