Customer Experience Specialist

hace 1 mes


Barcelona, Barcelona, España Ukio A tiempo completo

About Us | Ukio is a pioneering startup founded in Barcelona, with offices in Madrid, Lisbon, Berlin, and Paris. We're dedicated to empowering individuals to live freely by disrupting the traditional residential real estate market. Our mission is to provide fully furnished and artfully designed apartments for stays starting at one month, removing the hassle of long-term contracts, security deposits, and broker fees.

We Are Backed By Europe's Top Venture Capital Firms, having successfully raised a €27 million Series A investment round that will propel our growth throughout Western Europe. As a top 10 startup in Spain according to LinkedIn, we're committed to building a diverse team that shares our values of compassion, honesty, and innovation.

Culture Matters | At Ukio, we foster an environment where every team member feels valued and empowered to take ownership of their projects. With a dynamic mix of creatives, foodies, athletes, and adventure seekers, our company culture is built on collaboration, results-driven mindset, and embracing the unknown.

About The Role | As a Guest Experience Specialist for Tier 2, you'll play a pivotal role in delivering exceptional customer service, addressing guest inquiries, and enhancing the overall guest experience. Your fluency in English, French, and Spanish will be vital in raising the bar on Ukio's service standards.

Your Responsibilities | Manage complex guest requests, organize visits, replacements, and repairs. Act as a liaison between customers and internal departments, ensuring seamless communication and timely resolutions. If you're passionate about creating exceptional stays for our guests across Europe, this role offers a fulfilling and exciting career opportunity in the nascent industry.

Compensation | Based on your skills, experience, and location, you can expect an estimated annual salary of €45,000 - €55,000, reflecting the high standard of living and competitive compensation in Barcelona. In addition to a comprehensive benefits package, including health insurance, retirement plans, and generous paid time off, we offer a stimulating work environment, opportunities for professional growth, and a chance to be part of a cutting-edge industry pioneer.



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