Fintech Technical Support Specialist

hace 2 días


Madrid, Madrid, España David Kennedy Recruitment A tiempo completo
Technical Support Representative

Davie Kennedy Recruitment is partnering with a leading outsourcing consultancy to recruit a Fintech Technical Support Specialist for their Portugal-based team.

Key Responsibilities:
  • Provide technical support in French and English to customers and developers via chat and voice channels.
  • Troubleshoot and resolve product-related issues using MySQL.
  • Collaborate with team members and escalate complex issues to the development team when necessary.
  • Maintain high levels of customer satisfaction by responding timely and professionally to inquiries.
  • Act as a bridge between customers and developers, communicating technical details clearly and effectively.
Requirements:
  • Native or fluent in French (verbal and written) and English (minimum B2 level).
  • Strong understanding of MySQL.
  • Knowledge of Postman is an advantage.
  • Available to work in shift rotation from Monday to Friday (07:00 AM to 07:00 PM).
  • High school degree or equivalent required.
  • No prior work experience needed, but knowledge of MySQL is essential.
  • Able to attend 2 weeks of office-based training in Porto (accommodation support provided).
Salary and Benefits:

The estimated salary for this position is €35,000 - €45,000 per year, depending on experience. Additionally, you can expect a competitive remuneration package, including:

  • Monthly performance bonus.
  • Work-from-home monthly allowance.
  • Guidance and tools to reach your full potential.
  • Ability to work remotely from the comfort of your home.
  • Participation in a dynamic, multilingual, and multicultural team with a positive and friendly atmosphere.
About the Company:

Davie Kennedy Recruitment is a reputable recruitment agency that works with various clients across different industries. As a Fintech Technical Support Specialist, you will be part of a leading outsourcing consultancy's team, working on exciting projects and contributing to the company's growth and success.



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