Fintech Technical Support Specialist
hace 2 días
Davie Kennedy Recruitment is partnering with a leading outsourcing consultancy to recruit a Fintech Technical Support Specialist for their Portugal-based team.
Key Responsibilities:- Provide technical support in French and English to customers and developers via chat and voice channels.
- Troubleshoot and resolve product-related issues using MySQL.
- Collaborate with team members and escalate complex issues to the development team when necessary.
- Maintain high levels of customer satisfaction by responding timely and professionally to inquiries.
- Act as a bridge between customers and developers, communicating technical details clearly and effectively.
- Native or fluent in French (verbal and written) and English (minimum B2 level).
- Strong understanding of MySQL.
- Knowledge of Postman is an advantage.
- Available to work in shift rotation from Monday to Friday (07:00 AM to 07:00 PM).
- High school degree or equivalent required.
- No prior work experience needed, but knowledge of MySQL is essential.
- Able to attend 2 weeks of office-based training in Porto (accommodation support provided).
The estimated salary for this position is €35,000 - €45,000 per year, depending on experience. Additionally, you can expect a competitive remuneration package, including:
- Monthly performance bonus.
- Work-from-home monthly allowance.
- Guidance and tools to reach your full potential.
- Ability to work remotely from the comfort of your home.
- Participation in a dynamic, multilingual, and multicultural team with a positive and friendly atmosphere.
Davie Kennedy Recruitment is a reputable recruitment agency that works with various clients across different industries. As a Fintech Technical Support Specialist, you will be part of a leading outsourcing consultancy's team, working on exciting projects and contributing to the company's growth and success.
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