Fintech Support Specialist

hace 5 días


Madrid, Madrid, España Ebury A tiempo completo

Ebury is a fast-growing fintech firm that's changing the way businesses transact internationally. As a Technical Support Specialist, you'll be part of our dynamic support engineering team, collaborating with specialists to provide comprehensive support across all areas of our business.

We're seeking a talented professional to join our team in Madrid. In this role, you'll troubleshoot applications, services, and infrastructure issues reported by end-users of our systems. You'll verify and document issues and bugs for accurate tracking and escalation. Additionally, you'll manage incidents, communicate with stakeholders, and coordinate with development teams.

What we offer: A competitive salary of around £55,000 per annum, plus benefits such as equity participation, professional growth opportunities, and a diverse work environment. You'll also have the chance to contribute to our technical design through our open and collaborative Request For Comments (RFC) process.

As a member of our team, you'll enjoy continuous professional growth, thanks to our career progression framework with regular reviews. You'll also receive an allowance for paid time off, as well as during local public holidays. Our culture values diversity and inclusion, and we stand against discrimination in all forms.

The ideal candidate will have experience providing Level 2 (L2) support in a tech-driven business environment. They'll possess proficient problem-solving skills and strong technical troubleshooting abilities. Familiarity with AWS and/or Google Cloud, Linux administration, and software development experience – particularly with Python – are desired qualities. Excellent written and interpersonal communication skills are also essential.



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