Technical Customer Support Specialist for Fintech API

hace 6 días


Madrid, Madrid, España Ravenpack A tiempo completo
Job Summary
RavenPack, a leading Alternative Data analytics provider for financial services, is seeking a Senior Technical Customer Support Specialist to join its Customer Success team in Marbella. As a key member of the team, you will support both new trials and existing clients by developing a thorough understanding of our API products and service offerings.

About RavenPack
.RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows. Our clients include the most successful hedge funds, banks, and asset managers in the world. With headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.

Your Role and Responsibilities
You will work with the Sales and Customer Support teams, supporting a global client base consisting of the world's top banks and hedge funds. Key responsibilities include:
  • Developing Python scripts to help enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
  • Creatingscripts that mirror typical client workflows in order to improve onboarding and debugging efficiency.
  • Providing technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
  • Resolving technical issues in a timely manner using available resources within the company.

Requirements
To be successful in this role, you should have:
  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
  • Experience with Python-specific tooling and concepts like Pydantic and Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude.
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
  • Previous experience working in a fintech or a SaaS company.
  • Major or experience in Finance or Business.

What's in it for you?
In return for your skills and experience, we offer:
  • A competitive salary (€50,000 - €70,000 per year), reflecting your level of experience.
  • An international culture with opportunities to learn from colleagues around the world.
  • A continuous learning environment where you can grow professionally and personally.
  • The chance to work on innovative projects that make a real impact in the financial industry.


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