Senior Support Specialist
hace 2 semanas
We are seeking a talented Senior Support Specialist to join our Fintech team in Madrid. As a key member of our support engineering team, you will be responsible for providing comprehensive support across all areas of our business.
Key Responsibilities- Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
- Verify and document issues and bugs for accurate tracking and escalation.
- Manage incidents, including communication with stakeholders and coordination with development teams.
We offer a competitive salary of approximately €60,000 per year, depending on experience. You will also have access to a range of benefits, including:
- Meaningful and competitive benefits to meet your needs.
- A career progression framework with regular reviews.
- An equity process through a performance bonus.
- An allowance to take annually paid time off as well as during local public holidays.
- Ongoing training and certification opportunities.
To be successful in this role, you will need:
- Experience providing Level 2 (L2) support in a tech-driven business environment.
- Proficient problem-solving skills and strong technical troubleshooting abilities.
- Software development experience, particularly with Python.
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.
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