Senior Support Specialist

hace 2 semanas


Madrid, Madrid, España Ebury A tiempo completo
About the Role

We are seeking a talented Senior Support Specialist to join our Fintech team in Madrid. As a key member of our support engineering team, you will be responsible for providing comprehensive support across all areas of our business.

Key Responsibilities
  • Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
  • Verify and document issues and bugs for accurate tracking and escalation.
  • Manage incidents, including communication with stakeholders and coordination with development teams.
What We Offer

We offer a competitive salary of approximately €60,000 per year, depending on experience. You will also have access to a range of benefits, including:

  • Meaningful and competitive benefits to meet your needs.
  • A career progression framework with regular reviews.
  • An equity process through a performance bonus.
  • An allowance to take annually paid time off as well as during local public holidays.
  • Ongoing training and certification opportunities.
Requirements

To be successful in this role, you will need:

  • Experience providing Level 2 (L2) support in a tech-driven business environment.
  • Proficient problem-solving skills and strong technical troubleshooting abilities.
  • Software development experience, particularly with Python.
  • Familiarity with AWS and/or Google Cloud, and Linux administration is a plus.


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