Key Account Professional

hace 4 semanas

Madrid, Madrid, España Leovegas Group A tiempo completo

About the Role
Leovegas Group is seeking a dynamic Key Account Manager to join our team, focusing on the Spanish market. As a KAM, you will create, communicate, and evaluate the KAM strategy for the market, collaborate closely with stakeholders, and manage customer expectations in line with regulatory standards. We are looking for an individual with fast, innovative thinking skills, marketing expertise, and a solid business acumen.

Key Responsibilities
• Create and communicate the Key Account retention strategy for the market.
• Build relationships with our customers in line with relevant procedures and compliance requirements, handling day-to-day queries, including out-of-office hours and weekends when needed.
• Build, document, and maintain player profiles, including knowledge of player behaviors, interests, likes, and dislikes, as well as documenting all player contacts.
• Plan, implement, and evaluate strategies in line with compliance requirements, and build up a knowledge base on what works within a regulated framework market.
• Work closely with the CRM Managers for the Spanish market and provide support on CRM tasks when required.
• Ensure a smooth player experience when moving from one segment to another and maximize processes for direct player communication.
• Report on and own the KPIs for the market within your KAM team and perform other tasks as assigned when needed.
• Be a role model for the company and your colleagues, acting in accordance with the attitudes of LeoCulture.

Requirements
We are looking for a positive, creative, and data-driven person, willing to try new things, with a results-driven mindset, strong analytical and investigation skills, a team player with excellent planning and time organization skills, and superb attention to details. Native Spanish and fluent in English are essential. A personality that is always willing to give our players the best possible service, with a high degree of confidentiality and discretion, is also required.

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