Customer Service Ambassador

hace 3 semanas


Barcelona, Barcelona, España Accor A tiempo completo

Welcome to a role that allows you to be at the heart of the life of a hotel and to open the doors to a fulfilling daily life within an international group.


Your Key Responsibilities:
  • Ensure a personalized and warm welcome, with the well-being of the guests always your priority.
  • Make the link with the different departments of the hotel according to the guests' requests, you are a facilitator recognized within the establishment.
  • Be dedicated to continuously improving the quality of the hotel's services; your ideas are always welcome, and we encourage you to bring them onto the table.
  • Be the guardian of the guest's loyalty; they will certainly come back for you.

What You Will Be Trained In:
You will be trained in the financial tracking of revenues, and the safety of property and people.

During the Night Shift:
You are responsible for the activities of the establishment in the absence of your hierarchy: hotel closing, cash collection, and anticipating the needs of the next day.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Welcome guests upon their arrival and assign rooms.
Provide information about our hotel, available rooms, rates, and amenities.
Respond to clients' complaints.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees.

Additional Responsibilities:
Upsell additional facilities and services, when appropriate.
Maintain updated records of bookings and payments.
Attend the hotel bar and prepare simple snacks for our customers.
Support the breakfast shift when necessary, making sure that there are not shortages in our buffet breakfast and that it's well presented.

What We Are Looking For:
Careful of others and the environment around you: you contribute to making the stay as impeccable and unforgettable as you can by bringing your little personal touch.
With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.
Fluent in English and Spanish. Any other languages will be a plus (French ideal).

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