Customer Service Ambassador

hace 1 semana


Barcelona, Barcelona, España TOPTALENT A tiempo completo

**Job Title:** Customer Service Ambassador

**Job Summary:** We are seeking a highly skilled Customer Service Ambassador to join our team in Barcelona, Spain. As a Customer Service Ambassador, you will be responsible for handling customer inquiries via various channels and resolving them promptly.

**Key Responsibilities:**

  • Handle customer inquiries via various channels and resolve them promptly
  • Maintain expertise in customer-specific applications
  • Escalate issues as needed
  • Adhere to project procedures and SLAs
  • Provide cross-team support when necessary
  • Collaborate with supervisors/mentors on specific projects
  • Fulfill administrative duties accurately and on time
  • Attend team meetings
  • Complete additional tasks for improved service quality and customer satisfaction

**Requirements:**

  • Native or proficient Dutch language & fluent in English
  • Familiarity with IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration
  • Willingness to work in a customer service setting
  • Strong customer care skills, including active listening and understanding customer needs
  • Capability to take ownership of and manage calls to resolution or escalate them when necessary

**Offer:**

  • Excellent remuneration package based on experience, skills, and performance
  • Dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Relocation support
  • And many more

To explore this opportunity and many others, visit our career page: https://www.careers-page.com/toptalent-2



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