Customer Experience Agent

hace 3 semanas


Málaga, Málaga, España Rover A tiempo completo

About Us: We're a pet-loving community that believes everyone deserves the unconditional love of a furry friend. At Rover, our mission is to make it easier for pet parents to experience that love by connecting them with trusted pet sitters and dog walkers.

Our Team: We're a diverse and inclusive team of passionate individuals who are dedicated to fostering a welcoming community of pet people. We're headquartered in Seattle, Washington, but our teams also span across Barcelona, San Antonio, Spokane, and remote locations.

What We Offer: As a Customer Experience Agent at Rover, you'll be part of a dynamic team that's committed to delivering exceptional service and results. You'll handle all customer inquiries and issues via multiple channels, ensuring friendly and efficient resolution. You'll meet and exceed individual and team performance expectations, treating customers as part of our community and demonstrating a passion for exceptional service.

Requirements:

  • 1 year experience in customer support or call centers, where handling inquiries, complaints, and providing solutions was a primary responsibility.
  • Ability to convey information clearly and effectively to customers and team members, both verbally and in writing.
  • Customer-focused approach and driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.

Benefits:

  • Competitive compensation: £40,000 per annum.
  • Long-term incentive plan with a performance-based cash payout.
  • Permanent contract.
  • Pension Plan.
  • Meal tickets through Cobee.
  • Generous PTO Allowance.
  • Private health insurance.
  • Discounted Gym Membership.
  • Bring your dog to work (and unlimited puppy time).
  • Monetary help for adopting a dog plus yearly credit to use on our platform.
  • Grab snacks, fresh fruit, in our kitchen to keep yourself going.
  • Regular team activities, including happy hours, game nights, and more.

Who We're Looking For: We're seeking passionate, self-motivated individuals with excellent communication skills, who can stay calm under pressure and work independently in a fast-paced environment. Ideal candidates have experience in customer support, are fluent in English and another European language, and are eager to contribute to a dynamic team in Spain.

Why Join Us?: At Rover, we believe in fostering a diverse, inclusive, and inventive environment where our employees can grow and succeed. We're an equal-opportunity employer, committed to promoting a culture of equality and respect. If you're passionate about delivering exceptional customer service and are looking for a new challenge, join our pack and become part of our dynamic team



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