Customer Service Representative
hace 1 día
Leica Biosystems is a global leader in cancer diagnostics, driven by its mission to advance cancer diagnoses and improve lives.
Salary: $60,000 - $80,000 per year
About the Role: We are seeking a highly skilled Customer Care Specialist to provide exceptional support to our customers and sales teams in all forms of communication. The ideal candidate will have strong time management and organizational skills, with the ability to work independently and as part of a team.
Main Responsibilities:
- Receive and respond to customer inquiries, including price quotations, purchase orders, and order changes.
- Maintain rapport with customers through various media interactions, ensuring a high level of customer satisfaction.
- Use internal tools, such as SAP and Sales Force, to transfer quotations and manage orders.
- Purchase and track goods on orders, coordinating timely delivery to meet customer needs.
- Monitor open orders and maintain accurate records of customer information and order status.
Required Skills and Qualifications:
- Knowledge and experience with SAP/ERP systems.
- Fluent Spanish and English language skills.
- Strong time management and organizational skills.
- A continuous improvement mindset with a strong customer orientation.
Benefits: At Leica Biosystems, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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