Customer Support Representative
hace 1 día
About Gram Precision Sl: A leading provider of weighing solutions, Gram Precision Sl boasts a long history of excellence. With a focus on enhancing customer service experience, the company continues to grow and evolve.
**Job Summary:** We are seeking an experienced Customer Support Representative to join our international back-office team as a representative for the German-speaking market. The successful candidate will possess fluent German communication skills, both spoken and written, as well as good English and/or Spanish skills for internal collaboration.
Key Responsibilities:
• Process orders, deliveries, returns, and repairs in a timely and efficient manner
• Respond to customer inquiries via email and phone in a professional and friendly manner
• Ensure orders are delivered on time and manage shipments to customers
• Collaborate closely with the sales department to provide a smooth and satisfying customer experience
• Utilize digital tools and systems to efficiently manage tasks and responsibilities
Requirements:
• At least one year of experience in a customer-facing role, preferably with phone contact or relevant experience in retail or customer service
• Fluent German communication skills, both spoken and written, for customer interactions, along with good English and/or Spanish skills for internal collaboration
• A structured, team-oriented, and reliable work approach
• High level of initiative and enjoyment in working independently and responsibly
• Quick learner with flexibility: ability to adapt to new technologies and systems quickly
We offer a competitive salary of **€45,000 - €55,000 per annum**, depending on experience. Benefits include a balanced work-life, flexible working hours, and opportunities for personal development in a steadily growing company.
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