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Technical Support Professional
hace 1 mes
We are looking for a skilled Technical Support Professional to join our team at Webfleet Solutions. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the highest level of service and support.
Key Responsibilities:- Provide technical assistance and product information to customers via multiple channels (phone and email).
- Solve customer issues efficiently and accurately, collaborating with peers and other customer-facing departments.
- Proactively manage customer expectations and provide personalized support.
- Update our CRM system (SalesForce) with relevant information collected during customer service activities.
- Liaise with peers and cross-departmentally to provide complete and thoroughly researched answers for customers.
- You have successful experience in a similar role and possess impeccable written and verbal communication skills in German (fluent for business discussions) and English (internal business language). Additional language skills are always welcome.
- Good interpersonal and customer service skills, as well as the ability to be both proactive and reactive under pressure.
- Ability to follow standard processes and practices within set service levels, while also being a team player.
- Previous experience with CRM systems is an advantage.
At Webfleet Solutions, we offer a dynamic and international work environment where you can grow professionally and personally. Our company culture values hard work, innovation, and teamwork. We believe in decisiveness and swift action, which is reflected in our fast-paced and results-driven approach.
What We Offer:- A competitive salary of approximately €40,000 gross per year, depending on experience.
- A hybrid work environment, allowing you to work up to 3 days a week from home and 2 days in our office.
- A generous setup budget and monthly home office allowance.
- The opportunity to work abroad for up to 10 working days per year.
- Birthday off and volunteering time off.
- Private health and dental insurance, including coverage for children and partners.
- An employer-funded pension scheme.
- Lunch or childcare vouchers.
- Unlimited access to LinkedIn Learning and the Gofluent language learning platform.
- An Employee Assistance Program.
