Senior Technical Services Director for Dentsply Sirona EMEA
hace 1 día
We are seeking a seasoned technical services professional to lead our Technology Services organization in Iberia and Italy, driving service delivery for a ~200M USD business volume. As Senior Technical Services Director, you will be responsible for strategic planning, process implementation, and key metric development.
Responsibilities:- Improve after-sales end-customer satisfaction through implementing the company's after-sales strategic plan in Iberia & Italy.
- Strengthen the after-sales presence in the dental market in Iberia and Italy by promoting sales through effective management of the engineer team.
- Support end-user customers and dealer partners with Dentsply Sirona Digital Products.
- Lead the technology services organization in Iberia & Italy, driving service delivery and talent acquisition for team leads and teams composed of Technical Support Specialists, Field Service Technicians, and Service Administrators.
- Identify, orchestrate, and manage external suppliers.
- Maintain close communication with stakeholders (within CCO and with central teams).
To succeed as Senior Technical Services Director, you will need:
- A degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, Bioinformatics, Information Technology, Natural Science, or a relevant field.
- Minimum 5 years of leadership experience in a technology-related field, preferably in dental, healthcare, or life sciences.
- Demonstrated success in a senior level service role managing technical products.
- Sales-related work experience is desirable.
- Excellent previous technical experience of DS (or other equivalent dental equipment manufacturer) products (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is desirable.
- Experience in designing, developing, launching, or driving adoption of technology services and products is a plus.
- Good knowledge of common CRM tools is a plus.
- Advanced analytical and business strategy skills related to service-line and support program development in technology-related industries.
- Compelling and clear vision and communication skills for internal and external stakeholders.
- Strong drive to meet timelines, establish clear priorities, and hold self and others accountable for results.
- Strategic orientation balanced with a detailed mindset for complex projects.
- Enthusiastic, efficient, and highly organized – desire to constantly improve efficiencies and customer focus.
- Structured and clear thinker – ability to prioritize a demanding workload through business planning.
- Effective technical and error troubleshooting skills (IT, Electronics, Electro-pneumatic systems, and manual technical skills).
- Fluent in English; further languages (Spanish, Italian, Portuguese) are an advantage.
As a Senior Technical Services Director at Dentsply Sirona, you will have the opportunity to develop your career in a dynamic and challenging environment. You will receive a competitive salary of approximately €80,000 - €120,000 per year, depending on your experience and qualifications.
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