Salesforce Support Administrator

hace 5 días


El Prat de Llobregat, Barcelona, España MioDottore A tiempo completo
About MioDottore

At MioDottore, we're revolutionizing the healthcare experience by empowering patients and doctors alike. With over 90 million patients trusting us every month and 13 countries under our belt, we're not just a company - we're a movement.

We started with a simple question: are there any healthcare companies thinking about patients? We jumped in and gave patients access to leave and read reviews about their visits. Today, we're asking you to join us on the next step of making healthcare more human.

We're leaders, innovators, and game-changers. Our team of over 2,700 people from all over the globe has managed to keep that startup mindset for over a decade. And it shows in everything we do.

What You'll Get in Return

We believe in treating our employees like family. That's why we offer a flexible remuneration system via Flexoh, including a restaurant card, transportation card, kindergarten, and training tax savings. Plus, share options after 6 months of working with us.

You'll enjoy true flexibility and work-life balance with our remote-first model or hybrid work setup in one of our office locations. Flexible working hours, paid time off according to your location, and additional paid holiday on your birthday or work anniversary - because work-life balance is essential.

We care about your health and wellbeing too Enjoy health insurance according to your location and access to iFeel, a mental wellness platform offering online support and counseling.

Job Description

As a Salesforce Support Administrator at MioDottore, you'll be the bridge between global operations and our tech team. Your mission will be to own the support Salesforce Board, ensuring seamless communication between teams and resolving technical issues quickly.

Your tasks will include:

  • Providing high-quality support to internal users via our ticket system
  • Customizing Salesforce fields, page layouts, record types, search, list views, queries, reports, and dashboards
  • Managing mass imports, updates, and exports of data
  • Ensuring data integrity, security, and performing required audits and reviews
  • Managing operational requests, change requests, and troubleshooting issues across diverse user groups
  • Assisting in conducting training sessions for business owners on new features and rolling them out smoothly
  • Developing and maintaining documentation on processes, policies, application configuration, and help materials
Requirements

To succeed in this role, you'll need:

  • A solid understanding of relational databases design concepts and data management
  • Familiarity with the Salesforce platform and its administration, particularly Sales and Service Cloud
  • Best practice management of security and user access (profiles, permissions, sharing, roles)
  • Proficiency in data manipulation tools and uploading techniques (Data Loader, Workbench, Inspector) and strong analytical skills
  • Experience working with international teams and agile methodology
  • Basic knowledge of business processes and ability to troubleshoot system, process, and data issues
  • Excellent communication skills, open to discussions, team-oriented, and hands-on attitude
  • Fluent English language skills
  • Bonus points for experience with API integrations, Salesforce migrations, and APEX
Salary Range

We offer a competitive salary range based on experience and qualifications. For this role, the estimated salary is around $80,000 - $110,000 per year, depending on your background and performance. Plus, benefits and bonuses as mentioned earlier



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