Highly Skilled Technical Support Specialist
hace 1 mes
We are seeking a highly skilled Technical Support Analyst to join our team in Barcelona, Spain. This is a great opportunity to work on leading library software Alma and collaborate with talented colleagues.
Key Responsibilities- Analyze and resolve complex software-related issues and communicate with customers and stakeholders.
- Support Ex Libris products through written communication, chat, and occasional calls/meetings.
- Maintain current knowledge of products, processes, and feature functionality.
- Curate product support collaterals to enhance product adoption and usage.
- Collaborate with colleagues to solve issues, improve time to issue resolution, and streamline the customer experience.
To be successful in this role, you will have:
- At least 2 years of technical B2B customer support experience.
- A Bachelor's degree (or equivalent qualification/experience) in library sciences, information sciences, or a related field.
- High analytical skills and problem-solving mindset.
- High proficiency in spoken and written English.
Clarivate is a global Education Technology industry leader serving prestigious academic institutions and research universities worldwide. Our SaaS solutions help universities transform academic libraries, maximize research impact, and enhance teaching and learning.
What We Offer- A competitive salary of approximately €45,000 per year.
- 30 working days of vacation.
- Active volunteering community with 40 paid hours of volunteering time.
- Lifelong Learning initiatives.
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