Technical Services Director

hace 4 días


Hospitalet de Llobregat, Barcelona, España Dentsply Sirona, Inc A tiempo completo

About Dentsply Sirona, Inc.

">

Dentsply Sirona is a leading manufacturer of professional dental products and technologies. Our company is dedicated to improving oral health by empowering dental professionals around the world with innovative solutions and expert support.

>

Job Summary:

">

We are seeking an experienced Technical Services Director to lead our Technology Services organization in Iberia and Italy. As a key member of our EMEA Technology Services team, you will be responsible for driving service delivery, talent acquisition, and performance management/development for our teams composed of Technical Support Specialists, Field Service Technicians, and Service Administrators.

>

Key Responsibilities:

">
  • ">
  • Improve after-sales end-customer satisfaction by providing input for and implementing the company's after-sales strategic plan in Iberia & Italy">
  • Strengthen the after-sales presence in the dental market in Iberia and Italy and promote sales through after-sales successes through effective management of the engineer team">
  • Support end-user customers and dealer partners with Dentsply Sirona Digital Products">
  • Lead the technology services organization in Iberia & Italy, driving service delivery for ~200M USD business volume for technology services (installation, remote and in-field support, SW application support, partner management)">
  • Talent acquisition and performance management/development for team leads and teams">
  • Identify, orchestrate, and manage external suppliers">
  • Maintain close communication with stakeholders (within CCO and with central teams)">
  • Act as the voice of the customer: baseline and monitor customer success metrics and technical service KPIs, in collaboration with the Service Analytics office; advocate for and engage with internal organizations to improve customer satisfaction, service level, and operational execution">
  • Manage budget and cost">
  • Position technical services and set pricing">
  • Implement and ensure operational excellence of all Technology Services processes in daily after-sales operations">
  • Conduct (local) technical trainings and provide support for engineers in the CCO and partners">
  • Facilitate knowledge exchange and learnings between CCOs and the central team">
  • Promote sales opportunities through company sales specialists/dealer network">
">

You Are - Qualifications

">

An ideal candidate for this role should have a degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, Bioinformatics, Information Technology, Natural Science, or a relevant field.

>

Minimum 5 years of leadership experience in a technology-related field, preferably in dental, healthcare, or life sciences, is required.

>

Demonstrated success in a senior-level service role managing technical products is essential.

>

Sales-related work experience is desirable.

>

Excellent previous technical experience of DS (or other equivalent dental equipment manufacturer) products (Treatment Centres & Imaging or Treatment Centres & Cad/Cam) is desirable.

>

Experience in designing, developing, launching, or driving adoption of technology services and products is a plus.

>

Good knowledge of common CRM tools is a plus.

>

Advanced analytical and business strategy skills related to service-line and support program development in technology-related industries are highly valued.

>

Salary Range: €80,000 - €120,000 per annum, depending on experience

">

This role offers a competitive salary, benefits package, and opportunities for career growth and professional development.



  • Hospitalet de Llobregat, Barcelona, España Dentsply Sirona, Inc A tiempo completo

    Job OverviewWe are seeking a seasoned technical services professional to lead our Technology Services organization in Iberia and Italy, driving service delivery for a ~200M USD business volume. As Senior Technical Services Director, you will be responsible for strategic planning, process implementation, and key metric development.Responsibilities:Improve...


  • Hospitalet de Llobregat, Barcelona, España Talent Services A tiempo completo

    Descripció del Lloc de TreballTalent Services, líder en serveis professionals, ofereix una oportunitat excel·lent per a un/a Director de Proyectos de Construcción amb experiència en la gestió de projectes complejos i un equip tècnic calificat.Incorpórate al nostre equip!CompanyiaTalent Services és una empresa líder en serveis professionals amb més...


  • Hospitalet de Llobregat, Barcelona, España Talent Services A tiempo completo

    Descripció del TreballIncorporem a una empresa líder internacional en el sector de la construcció amb més de 50 anys d'experiència, com un/a Director de Obra Constructora. Aquest càrrec és responsable de liderar l'equip tècnic i administratiu de l'obra fins a la recepció final.


  • El Prat de Llobregat, Barcelona, España MediaMarktSaturn A tiempo completo

    About MediaMarktSaturnAt MediaMarktSaturn, we inspire and shape the shopping experience of the future together with our customers and team. Our company stands for innovation, digitalization, and customer orientation.Job OpportunityWe are looking for a skilled and experienced Global Business Services Director to join our team. As a key member of our...


  • El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completo

    About UsDow Jones is a leading global provider of news and business information. For over 130 years, we have been innovating ways to bring our expertise to the world's top businesses.We are a powerhouse in news and information, with prestigious brands including Factiva, Dow Jones Newswires, Risk and Compliance, The Wall Street Journal, Barron's, MarketWatch,...


  • Hospitalet de Llobregat, Barcelona, España Randstad Es A tiempo completo

    About the JobAs a Product Management Specialist for Healthcare Products at Randstad, you will play a key role in the product management of a dedicated product line, preparing marketing support programs for specific products, product lines, or product areas. You will coordinate implementation efforts with technical services and the field sales organization,...


  • Hospitalet de Llobregat, Barcelona, España Otis Elevator Co. A tiempo completo

    About Otis Elevator Co.At Otis, we are passionate about moving people efficiently and safely. With over 69,000 employees in more than 200 countries and territories, we are the world's leading elevator and escalator manufacturing, installation, and service company. Our mission is to provide innovative solutions that meet the diverse needs of our customers and...


  • El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completo

    Job Overview:">Dow Jones is committed to delivering exceptional customer experiences through our innovative products and services. As a Global Technical Support Specialist, you will play a critical role in ensuring the seamless operation of our destination sites and feed-related products.">Job Summary:">We are seeking an experienced technical professional to...


  • Hospitalet de Llobregat, Barcelona, España Westinghouse Electric Company Llc. A tiempo completo

    Overview">The Fluid Systems group is a part of the Global Engineering Services (GES) organization, providing technical services and engineering support for safe and reliable solutions in plant fluid and mechanical systems. Key responsibilities include design and analysis of thermal-hydraulic networks, equipment sizing, plant programs, and requirements...


  • El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completo

    About Dow Jones We are a global leader in news and information, with over 130 years of experience providing top business entities with essential insights. Our team is looking for a skilled CUSTOMER SOLUTIONS ENGINEER / SALES ENGINEER to join our ranks. As a key technical partner for our customers and sales teams, you will drive the integration of our...


  • Hospitalet de Llobregat, Barcelona, España Msx International A tiempo completo

    En MSX International, estamos buscando un/a profesional para ocupar el cargo de Gerente de Garantías Automotrices en nuestro equipo en Barcelona.El objetivo principal del colaborador es asegurar la satisfacción del cliente y garantizar que las garantías ofrecidas por el fabricante se cumplan. Este puesto cubre una baja paternidad temporalmente.Las...


  • Hospitalet de Llobregat, Barcelona, España Talent Search People A tiempo completo

    At Talent Search People, we are currently seeking a highly motivated Strategic Business Development Consultant to join our client, a multinational company dedicated to the manufacture and commercialisation of weighing equipment/solutions and analytical instruments. With three main divisions (Laboratory, Industry and Retail) and a strong presence in the...


  • Hospitalet de Llobregat, Barcelona, España Gmv A tiempo completo

    Role OverviewWe are seeking a skilled Commercial Development Specialist to join our team and contribute to the growth of our financial sector activities.Main ResponsibilitiesDevelop and execute growth strategies for the financial sector, identifying new needs and business opportunities.Manage and strengthen relationships with key clients, ensuring excellent...

  • Cyber Security Specialist

    hace 4 semanas


    Hospitalet de Llobregat, Barcelona, España Gmv A tiempo completo

    Gmv seeks a highly skilled Cyber Security Specialist to join our Information Security team. As a key member of our team, you will have the opportunity to develop your career in the banking sector and perform functions such as:Coordinating improvement and corrective actions with clients, providing solutions, and managing information security controls, SLAs,...


  • Hospitalet de Llobregat, Barcelona, España Talent Search People A tiempo completo

    Company OverviewTalent Search People is a multifaceted and multinational company seeking an experienced professional to join our team.About the RoleWe are looking for a highly motivated and skilled Customer Relationship Manager with native Norwegian language proficiency and experience in B2B environments. The ideal candidate will have a strong interest in...


  • Esplugues de Llobregat, Barcelona, España Nestle Operational Services Worldwide SA A tiempo completo

    About the RoleAre you a skilled professional looking to take your career to the next level? We are seeking an experienced Data Integration Architect to join our team at Nestle Operational Services Worldwide SA in Barcelona. As a key member of our Analytics, Data and Integration (ADI) department, you will play a crucial role in shaping the future of our...

  • Cloud Solution Developer

    hace 4 semanas


    Esplugues de Llobregat, Barcelona, España Nestle Operational Services Worldwide SA A tiempo completo

    About UsWe are a diverse team of IT professionals dedicated to delivering innovative solutions that drive business success. With a strong commitment to excellence, teamwork, and customer satisfaction, we strive to create a work environment that fosters growth, collaboration, and creativity.As a Cloud Solution Developer, you will play a key role in designing...

  • Technical QA Developer

    hace 4 semanas


    Cornellà de Llobregat, Barcelona, España Immfly A tiempo completo

    Headquartered in Barcelona, Immfly revolutionizes the airline industry with cutting-edge digital solutions.A global presence and offices across Europe, Asia, and North & South America enable our scalable and customizable offerings for In-Flight Entertainment, Connectivity, and Onboard Retail. We serve millions of passengers across hundreds of destinations.We...


  • Santa Perpètua de Mogoda, Barcelona, España Alstom A tiempo completo

    About the RoleWe are seeking a highly skilled Industrial Facilities Manager to oversee the maintenance and services of our installations in Santa Perpetua de Mogoda (Barcelona). As a key member of our team, you will be responsible for ensuring the efficient and safe operation of our facilities.Key ResponsibilitiesMaintenance Management: Develop and implement...


  • El Prat de Llobregat, Barcelona, España DOW JONES A tiempo completo

    About the RoleAs an Enterprise Solutions Specialist at Dow Jones, you will be responsible for driving technical integration with our prospects, customers, and partners. This role requires a strong understanding of customer needs and the ability to design solutions that meet those needs.Key Responsibilities- Work closely with sales teams to understand...