Customer Service Operations Specialist
hace 1 día
Leica Biosystems is a global leader in cancer diagnostics, driven by a mission to advance patient care and improve lives.
We are seeking an experienced Customer Service Operations Specialist to join our team in Barcelona. This on-site role will provide support to customers and sales teams through various channels, including sales representative orders and deployment to achieve financial and customer satisfaction objectives.
Main Responsibilities:
- Receive requests for price quotations, purchase orders, order changes, adjustments, and applications directly from customers and dealers.
- Achieve and maintain rapport with customers to provide exceptional service in all types of media interactions.
- Utilize tools such as internal shop and Sales Force to transfer quotations made to SAP as an order.
- Responsible for purchasing and tracking of goods on the order.
- Coordinate timely delivery to meet customer needs and minimize open orders at month-end.
- Monitor open orders via ZSOS.
- Use LMS Shop/Sales Force.com and SAP to retrieve customer information, stock status information, and the status of purchase orders.
Key Qualifications:
- Knowledge and experience with SAP/ERP Systems.
- Fluent Spanish and English with strong time management and organizational skills.
- Continuous improvement mindset with a strong customer-oriented focus.
Additional Considerations:
- Fluency in Portuguese would be beneficial.
- Experience in the biomedical/healthcare sector would be advantageous.
Salary Estimate: €45,000 - €55,000 per annum, depending on qualifications and experience.
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