Customer Service Expert

hace 2 días


Hospitalet de Llobregat, Barcelona, España Gram Precision Sl A tiempo completo

About Gram Precision Sl: As a leading provider of weighing solutions across Europe, we have established ourselves as a trusted partner for retailers, large clients, and end consumers. Our long history of excellence is built on a strong foundation and a forward-thinking approach.

About the Role

We are seeking an experienced Customer Service Agent to join our international back-office team. Fluency in English is essential for providing outstanding support to our customers, while good Spanish skills will further enhance our internal communication.

Key Responsibilities
  • Process orders, deliveries, returns, and repairs efficiently
  • Respond to customer inquiries professionally and in a friendly manner
  • Ensure timely delivery of orders and manage shipments to customers
  • Collaborate with the sales department to provide a seamless customer experience
  • Utilize digital tools and systems effectively for productive task management
Requirements

To succeed in this role, you should possess:

  • At least one year of experience in a customer-facing position, preferably with phone contact, or relevant experience in (online) retail or customer service
  • Fluent English communication skills, both spoken and written, for customer interactions, along with good English and Spanish skills for internal collaboration
  • A structured, team-oriented, and reliable work approach
  • A high level of initiative and enjoyment in working independently and responsibly
  • The ability to learn quickly and adapt to new technologies and systems
What We Offer

We provide a range of benefits to support your well-being and career growth:

  • A balanced work-life: No overtime, no shift or weekend work
  • The option to work from home a few days a week if desired
  • A friendly, international team where collaboration is enjoyable
  • The opportunity to be part of a steadily growing company with plenty of chances for personal development
  • A flexible and dynamic work environment with short decision-making processes, where your voice is heard, and you actively contribute to the company's success

We offer a competitive salary of approximately $40,000-$55,000 per year, depending on experience and qualifications. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application.



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