Customer Service Expert
hace 2 días
About Gram Precision Sl: As a leading provider of weighing solutions across Europe, we have established ourselves as a trusted partner for retailers, large clients, and end consumers. Our long history of excellence is built on a strong foundation and a forward-thinking approach.
About the RoleWe are seeking an experienced Customer Service Agent to join our international back-office team. Fluency in English is essential for providing outstanding support to our customers, while good Spanish skills will further enhance our internal communication.
Key Responsibilities- Process orders, deliveries, returns, and repairs efficiently
- Respond to customer inquiries professionally and in a friendly manner
- Ensure timely delivery of orders and manage shipments to customers
- Collaborate with the sales department to provide a seamless customer experience
- Utilize digital tools and systems effectively for productive task management
To succeed in this role, you should possess:
- At least one year of experience in a customer-facing position, preferably with phone contact, or relevant experience in (online) retail or customer service
- Fluent English communication skills, both spoken and written, for customer interactions, along with good English and Spanish skills for internal collaboration
- A structured, team-oriented, and reliable work approach
- A high level of initiative and enjoyment in working independently and responsibly
- The ability to learn quickly and adapt to new technologies and systems
We provide a range of benefits to support your well-being and career growth:
- A balanced work-life: No overtime, no shift or weekend work
- The option to work from home a few days a week if desired
- A friendly, international team where collaboration is enjoyable
- The opportunity to be part of a steadily growing company with plenty of chances for personal development
- A flexible and dynamic work environment with short decision-making processes, where your voice is heard, and you actively contribute to the company's success
We offer a competitive salary of approximately $40,000-$55,000 per year, depending on experience and qualifications. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application.
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