Key Account Manager
hace 4 semanas
Department: Customer Success
Location: Barcelona
Type: Full-time
Reports to: Team Lead & Head of Customer Success
About Us:
Rentals United is a leading B2B travel tech company that helps vacation rental owners and property managers distribute their properties on multiple sales channels in real-time. Our offices are located in Barcelona and Warsaw, and our team is spread worldwide.
Role Overview:As an Account Manager, you will play a crucial role in consulting real-time growth opportunities and nurturing relationships with our clients. You will serve as a trusted advisor, working closely with clients to drive mutual success and growth within the industry.
Key Responsibilities:- Strategic Planning: Understand each client's strategic objectives and identify growth opportunities. Evaluate client performance and develop action plans for optimization.
- Relationship Management: Cultivate collaborative relationships with key clients. Liaise with internal teams to deliver optimal results for clients. Gather and relay customer feedback to relevant teams.
- Sales Channel Optimization/Projects: Assist clients in developing new sales channel connections. Lead initiatives for sales channel revenue share deals. Analyze sales channel performance and recommend improvements.
- Performance: Forecast and track Monthly Recurring Revenue (MRR). Work towards achieving MRR targets.
- Data Management: Utilize CRM systems for efficient data management. Organize sales cycle records to track progress effectively.
- Deliver Proposal: Arrange meetings with clients for upselling opportunities. Conduct product/service demonstrations.
- Negotiation: Negotiate contracts to secure mutually beneficial deals.
- Networking: Engage in online and offline networking activities as required.
Quarterly and Monthly Recurring Revenue (QRR and MRR)
Required Skills and Qualifications:- Proficiency in English + Business level in a second language (one of four RU main languages)
- Knowledge of MS Office for reporting and documentation
- Deep understanding of negotiating techniques and marketing tactics
- Customer-centric and analytical mindset
- Understanding of Vacation Rental Business, Property Management Software, or Online Travel Agencies
- Proficiency in English & Spanish/French
- Knowledge of CRM or sales management software (Hubspot is a plus)
We support the work-life balance of our colleagues. Autonomy, flexibility, and of course, our working from home scheme. Early finish on Fridays (2 pm).
Benefits:A dynamic and multicultural environment, with 20+ nationalities to meet.
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