Customer Care Agent Dach
hace 4 semanas
About Us
We're TravelPerk, a leading SaaS platform for business travel management. Our mission is to revolutionize the industry by offering a comprehensive booking and management platform, combined with exceptional customer support.
About the Role:
We're seeking an experienced German speaking Customer Care Agent to join our team. As a key member of our Customer Care team, you'll work closely with B2B customers to ensure their business travel needs are met. Your primary responsibility will be to provide proactive and reactive support to our clients, ensuring high customer satisfaction and maintaining relationships at a 7 Star standard.
Key Responsibilities:
• Support B2B customers in their business travels
• Liaise with suppliers and partners to resolve booking issues
• Maintain high satisfaction standards and exceed customer expectations when managing bookings, queries, and requests
• Resolve problems by applying established TravelPerk policies, procedures, and tactics, and thinking out-of-the-box when necessary
• Anticipate and address potential issues before they arise
• Collaborate with the sales, operations, and customer care teams to define and establish best practices
• Stay up-to-date with new features and product launches in TravelPerk
Requirements:
• Excellent German and English language skills, both spoken and written
• Proven experience in the business travel industry is a plus
• Proven track record of providing exceptional customer service
What We Offer:
• Competitive compensation, including equity in the company
• Generous vacation days and flexible compensation plan
• Health perks, such as private healthcare or gym allowance
• Unforgettable TravelPerk events and opportunities for growth and development
• Exponential growth opportunities and a chance to make a real impact
How We Work:
We're an IRL-first company, prioritizing human connection and collaboration. Our team works together in person 3 days a week, and we believe that meeting in-person improves productivity, creativity, and overall job satisfaction. As a Customer Care Agent, you'll be based in our Barcelona or Berlin hubs, and we offer relocation assistance for the right candidate.
-
Customer Care Specialist for DACH Market
hace 3 semanas
Barcelona, Barcelona, España Tripadvisor Llc A tiempo completoCustomer Care Specialist for DACH MarketWe are looking for a highly skilled Customer Care Specialist to join our team in Barcelona. The successful candidate will be responsible for providing exceptional customer service to our Diners community and Restaurateurs partners.Key Responsibilities:Answer incoming requests via phone, email, and chatAssist customers...
-
Customer Care Specialist Dach
hace 3 semanas
Barcelona, Barcelona, España Criteo A tiempo completoWhat We're Looking For:As a German Speaking Customer Support Representative, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat.You will work in a multinational Customer Care Team responsible for all Dach clients where collaboration, communication, and teamwork are...
-
Customer Care Specialist
hace 3 semanas
Barcelona, Barcelona, España Criteo A tiempo completoAbout the RoleWe're seeking an exceptional Customer Care Specialist to join our team in the Dach region. As a key point of contact for Criteo, you'll be responsible for providing top-notch support to our clients via email or live chat.Key ResponsibilitiesResolve client requests related to campaign setup, budgets, creatives, technical issues, billing, and...
-
Customer Support Specialist DACH
hace 2 semanas
Barcelona, Barcelona, España Engineeringuk A tiempo completoCustomer Support Specialist DACHAs a Customer Support Specialist DACH, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat. You will work in a multinational Customer Care Team responsible for all DACH clients, where collaboration, communication, and teamwork are key...
-
German Customer Care Representative
hace 3 semanas
Barcelona, Barcelona, España Pierce Group A tiempo completoCustomer Care Agent - German LanguagePierce Group is expanding its customer support team and seeking a highly skilled German-speaking customer care agent to join our team in Barcelona, Spain.As a customer care agent, you will be responsible for providing top-notch support to our customers, responding to their queries and concerns in a timely and efficient...
-
Customer Care Agent for Dutch/Flemish Market
hace 4 semanas
Barcelona, Barcelona, España Qonto A tiempo completoCustomer Care Role in QontoAt Qonto, we're looking for a skilled Customer Care Agent to join our team in the Dutch/Flemish market. As a key member of our customer support team, you'll be responsible for providing exceptional support to our customers, ensuring a seamless onboarding experience, and resolving any issues that may arise.Key...
-
Customer Service Expert for Dach Region
hace 3 semanas
Barcelona, Barcelona, España Criteo A tiempo completoRole Overview:As a key member of our Customer Care Team, you will be the primary point of contact for Criteo clients in the Dach region. Your primary objective will be to provide exceptional customer support, addressing client requests through email or live chat.You will work closely with a multinational team responsible for supporting all Dach clients,...
-
Customer Care Data Analyst
hace 6 días
Barcelona, Barcelona, España Vueling Airlines A tiempo completoCustomer Care Data AnalystWe are looking for a skilled Data Analyst to join our Customer Care team. As a Data Analyst, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs for improvement, automating data collection, preparing executive presentations for the different teams in the department, and...
-
Customer Service Representative DACH Market
hace 4 semanas
Barcelona, Barcelona, España Agilent A tiempo completoAbout the Role:We are seeking a proactive and motivated Customer Service Representative to join our team in the DACH market. As a key member of our Customer Operations Center, you will be responsible for delivering exceptional customer experiences and ensuring timely and accurate order fulfillment.Key Responsibilities:Booking and managing orders in...
-
Customer Support Specialist
hace 3 semanas
Barcelona, Barcelona, España Sumup A tiempo completoCustomer Care Role OverviewWe are seeking a highly skilled and dedicated Customer Care Agent to join our team in the DACH market. As a key member of our customer support team, you will be responsible for providing top-notch support to our German-speaking customers via phone, email, chat, and social media channels.Key Responsibilities:Supporting customers...
-
Customer Care Representative
hace 4 semanas
Barcelona, Barcelona, España Travelperk A tiempo completoAbout UsWe're TravelPerk, a leading SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our mission is to revolutionise the business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading...
-
Customer Care Specialist
hace 4 semanas
Barcelona, Barcelona, España Amadeus A tiempo completoAbout the RoleThe Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary customer care...
-
Customer Care Specialist
hace 1 mes
Barcelona, Barcelona, España Alpadia Language Schools A tiempo completoJob Title: Customer Care SpecialistJob Summary:Alpadia Language Schools is seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless admissions operations, and...
-
Customer Success Associate
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoCustomer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...
-
Customer Care Representative
hace 3 semanas
Barcelona, Barcelona, España Kaplan International A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Care Representative to join our B2C Customer Care Team based in Barcelona, Spain.As a Customer Care Representative, you will be responsible for operating the day-to-day admissions operations and service functions for Kaplan International Languages and Alpadia programs.You will work...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Sumup A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Support Agent to join our DACH market team. As a key member of our customer care team, you will be responsible for providing exceptional support to our German-speaking customers through various channels.Key ResponsibilitiesSupport customers via phone, email, chat, and social media channelsProvide...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Sumup A tiempo completoCustomer Care Agent - GermanAt SumUp, we're committed to leveling the playing field for small businesses. As a Customer Care Agent for the DACH market, you'll be the voice of our company, supporting our German-speaking customers by phone, email, chat, and social media channels.Key Responsibilities:Supporting merchants for all questions and inquiries about...
-
Customer Care Data Analyst
hace 1 mes
Barcelona, Barcelona, España Vueling Airlines A tiempo completoAbout the Role:We are seeking a highly motivated Customer Care Data Analyst to join our team at Vueling Airlines. As a key member of our Customer Care department, you will be responsible for managing the department's reporting, analyzing volumes and behaviors to detect needs for improvement proposals, automating data collection, preparing executive...
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary:As a Customer Service Representative for Accs - Ares Customer Care Solutions Gmbh, you will be responsible for providing exceptional customer support to our international travelers. This is a full-time position, requiring 38.5 hours of work per week.Key Responsibilities:• Listen to and respond to customer inquiries via email and...
-
Customer Care Consultant
hace 2 días
Barcelona, Barcelona, España Amadeus It Group A tiempo completoCompany OverviewThe Amadeus Customer Care Management (CCM) is a key player in the travel industry, providing exceptional support services to meet the needs of its customers worldwide. By collaborating closely with various divisions and units within the company, CCM ensures a seamless customer experience from start to finish.