Customer Service Representative
hace 4 semanas
Customer Care Agent - German
At SumUp, we're committed to leveling the playing field for small businesses. As a Customer Care Agent for the DACH market, you'll be the voice of our company, supporting our German-speaking customers by phone, email, chat, and social media channels.
Key Responsibilities:
- Supporting merchants for all questions and inquiries about our POS solution
- Optimizing processes related to our customers to increase merchant happiness
Requirements:
- Multi-tasking skills
- Excellent verbal and written communication (German and English)
- Problem-solving attitude
- Experience with CRM systems
- Demonstrated ability to work in a team and independently
Why SumUp?
- Flat hierarchies, small teams, regulated working hours
- Restaurant tickets
- Health insurance
- Public transport subsidy
- Opportunities to further develop within the company
- Professional hardware
- Free drinks, fruits, cereals, and nuts for everyone
- Fun: regular breakfasts, cocktail parties, team events, yoga, and a kicker table
This job is on-site.
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We strictly prohibit harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognize that candidates feel they need to meet % of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's okay too because it means you have room to learn and develop your career at SumUp.
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