Customer Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Sumup A tiempo completo

Customer Care Role Overview

We are seeking a highly skilled and dedicated Customer Care Agent to join our team in the DACH market. As a key member of our customer support team, you will be responsible for providing top-notch support to our German-speaking customers via phone, email, chat, and social media channels.

Key Responsibilities:

  • Supporting customers with all inquiries and issues related to our POS solution
  • Actively working on process optimization to improve customer satisfaction

Requirements:

  • Excellent verbal and written communication skills in German and English
  • Problem-solving attitude and multi-tasking skills
  • Experience with CRM systems
  • Ability to work independently and as part of a team

Why SumUp?

  • Flat hierarchies and small teams
  • Regulated working hours
  • Restaurant tickets and health insurance
  • Public transport subsidy
  • Opportunities for professional growth and development

About SumUp

We believe in empowering small business owners to succeed. Our team works together to provide innovative financial solutions that make a real difference in people's lives.

Equal Opportunities Employer

SumUp is an Equal Employment Opportunity employer that values diversity and inclusivity in all aspects of our business. We welcome applications from talented individuals from all backgrounds and cultures.



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