Customer Support Specialist
hace 1 mes
Cledara is seeking a skilled Customer Support Specialist to join our team. As a key member of our customer-facing operations, you will be responsible for monitoring our customer support channels and responding to customer queries in a way that inspires trust and peace of mind.
Key Responsibilities:
• Monitoring Cledara's customer support channels and responding to customer queries
• Reviewing customer onboarding requests and completing data entry into our compliance systems
• Helping to draft and implement guiding principles, processes, and tools for Cledara's customer-facing operations
• Developing trusted advisor relationships with customers
• Identifying opportunities to improve Cledara's product by collecting and understanding feedback from customers
Requirements:
• A customer-first mindset and communication style that makes customers feel as though you are their passionate advocate in the business
• An inquisitive approach to life - you seek to understand what people are saying in-depth, rather than making assumptions
• You are comfortable with rapidly changing environments, organized and resourceful
• A problem-solver who listens, understands and works creatively toward a solution
• 1+ years of experience in a Customer Support role for a B2B start-up, ideally for a SaaS product
• You have worked with Customer Support tools such as Intercom or Zendesk
• Excellent English, both written and spoken
• Willingness to learn core technology tools
• Holds a bachelor's degree or above (desirable)
About Cledara:
Cledara helps businesses take control of their software subscriptions. By giving them visibility of their software, cutting excess spend, and streamlining admin we help them focus on the things that matter. With 1,000+ customers in 32 countries and 6,000+ software vendors, we're the world's leading software management platform. We're backed by leading investors, including CommerzVentures, Nauta Capital, Notion Capital, Techstars, and Anthemis. A fun fact about Cledara is that we have a tradition of sports partnerships, and this year announced a five-year partnership with Cambridge United FC.
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