Customer Care Specialist Dach

hace 4 semanas


Barcelona, Barcelona, España Criteo A tiempo completo
What We're Looking For:

As a German Speaking Customer Support Representative, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat.

You will work in a multinational Customer Care Team responsible for all Dach clients where collaboration, communication, and teamwork are key to solving our clients' requests.

You will provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing, and payments.

You will escalate performance-related questions internally to the Account Strategy team.

You will have an interest in learning and solving technical issues to help clients run a desired advertising campaign.

You will have good organizational skills to know where the right information is or how to find it.

You will enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.

You will provide excellent operational service to our clients by applying SLAs and demonstrating prioritization skills.

You will understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day-to-day.

About You:

  • Fluency in German and English is a must.
  • Client centricity - ability to understand customers' needs and provide the best solution.
  • Strong attention to detail.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Capacity to explain things simply and demonstrate value to clients.
  • At ease working on different platforms and tools (Excel/Salesforce/internal platforms).
  • Ability to work and deliver strong results in a dynamic environment.


  • Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo

    Customer Care Specialist for DACH MarketWe are looking for a highly skilled Customer Care Specialist to join our team in Barcelona. The successful candidate will be responsible for providing exceptional customer service to our Diners community and Restaurateurs partners.Key Responsibilities:Answer incoming requests via phone, email, and chatAssist customers...


  • Barcelona, Barcelona, España Engineeringuk A tiempo completo

    Customer Support Specialist DACHAs a Customer Support Specialist DACH, you will be the first point of contact for Criteo, providing excellent customer support to all incoming client requests using email or live chat. You will work in a multinational Customer Care Team responsible for all DACH clients, where collaboration, communication, and teamwork are key...

  • Customer Care Specialist

    hace 4 semanas


    Barcelona, Barcelona, España Criteo A tiempo completo

    About the RoleWe're seeking an exceptional Customer Care Specialist to join our team in the Dach region. As a key point of contact for Criteo, you'll be responsible for providing top-notch support to our clients via email or live chat.Key ResponsibilitiesResolve client requests related to campaign setup, budgets, creatives, technical issues, billing, and...


  • Barcelona, Barcelona, España Alpadia Language Schools A tiempo completo

    Job Title: Customer Care SpecialistJob Summary:Alpadia Language Schools is seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team in Barcelona, Spain. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring seamless admissions operations, and...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About the Role:We are seeking a highly skilled Customer Care Specialist to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional support to our Flemish-speaking customers, ensuring a seamless onboarding experience and resolving any technical issues that may arise.Key Responsibilities:Delight...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleThe Amadeus Customer Care Management (CCM) team is seeking a dedicated Customer Care Specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our strategic customers, ensuring their needs are met and exceeded.Key ResponsibilitiesAct as the primary customer care...


  • Barcelona, Barcelona, España Agilent A tiempo completo

    About the RoleAgilent is seeking a highly skilled and motivated Collection Specialist DACH with German to join our team. As a key member of our DACH collection team, you will be responsible for managing customer relationships, investigating issues, and ensuring timely payments.Key ResponsibilitiesManage customer accounts and maintain accurate...


  • Barcelona, Barcelona, España Amex A tiempo completo

    At American Express, we're committed to delivering world-class customer service. As a Customer Care Specialist, you'll play a critical role in helping our customers achieve their goals.Responsibilities include:Processing new account applications in line with anti-money laundering regulationsDelivering exceptional customer service through inbound, outbound...


  • Barcelona, Barcelona, España TELEPERFORMANCE SPAIN A tiempo completo

    Travel Customer Care Specialist Job DescriptionAbout the Company:We are a leading provider of customer care solutions for the travel industry. Our team is dedicated to delivering exceptional customer experiences through innovative technology and human-centric approach.Job Summary:Provide customer support via email and phone for a prestigious travel...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About QontoQonto is a leading online business account provider that offers innovative products and services to SMEs and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job DescriptionWe are seeking a highly skilled and customer-focused Customer Care Specialist to join our team in the Netherlands. As a key...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Job Details:Job Title: Customer Care Specialist in Lisbon - PortugalJob Type: Full-timeLanguage: German (Native Speaker)About the Job:As a Customer Care Specialist in our Lisbon office, you will be responsible for providing excellent customer service to our clients. You will be the first point of contact for our customers, handling inquiries, complaints, and...


  • Barcelona, Barcelona, España iubenda A tiempo completo

    Your missionWe're looking for a skilled Customer Support Specialist to join our team and be fully responsible for the DACH market, proposing solutions to questions raised by our customers on payments, invoicing, account management, and our products, by researching and explaining our services.You will be part of our Customer Care team and will be in charge of...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About QontoQonto is a leading online business account provider that offers innovative products and services to small and medium-sized enterprises (SMEs) and freelancers. Our mission is to make day-to-day banking easier and more efficient for our customers.Job SummaryWe are seeking a highly motivated and customer-centric individual to join our Onboarding team...


  • Barcelona, Barcelona, España Job Squad A tiempo completo

    Are you a sales and customer service expert looking for a new challenge? We're looking for a Dutch-speaking Customer Care and Sales Specialist to join our team at Job Squad. As a key member of our sales team, you'll be responsible for providing exceptional customer service and sales support to our clients. Your daily tasks will include conducting sales...


  • Barcelona, Barcelona, España Criteo A tiempo completo

    Role Overview:As a key member of our Customer Care Team, you will be the primary point of contact for Criteo clients in the Dach region. Your primary objective will be to provide exceptional customer support, addressing client requests through email or live chat.You will work closely with a multinational team responsible for supporting all Dach clients,...


  • Barcelona, Barcelona, España Mygwork A tiempo completo

    This role at Criteo is a part of the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes.We seek a customer-focused professional to provide an excellent customer support experience to our clients from Dach markets.The ideal candidate will have fluency in German and...


  • Barcelona, Barcelona, España Alpadia Language Schools A tiempo completo

    We are seeking a highly organized and customer-focused Customer Care Specialist to join our B2C Customer Care Team based in Barcelona, Spain. As a key member of our team, you will be responsible for operating the day-to-day admissions operations and service functions for Kaplan International Languages and Alpadia programs.Main Responsibilities:Admit direct...

  • Customer Care Ambassador

    hace 4 semanas


    Barcelona, Barcelona, España Tripadvisor Llc A tiempo completo

    Be Part of Our Vibrant CommunityAt TheFork, we are on a mission to connect the world's favorite restaurants and the broadest community of loyal diners. As a Customer Care Specialist, you will be a key player in this journey, helping our customers find the best dining experiences with ease.Our Products and ServicesTheFork App: Our free restaurant discovery...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    About the Role:We are seeking a highly skilled Customer Care Onboarding Specialist to join our team at Qonto. As a key member of our Onboarding department, you will play a crucial role in establishing our presence in the Netherlands and ensuring seamless onboarding and exceptional support for our new customers.Your Key Responsibilities:Delight our Dutch...


  • Barcelona, Barcelona, España Docplanner A tiempo completo

    Job Title: Global Operations Analyst - Customer Care SpecialistAbout the Role:We are seeking a highly skilled Global Operations Analyst to join our Customer Care team. As a key member of our global operations team, you will be responsible for analyzing data, identifying trends, and making recommendations to improve customer experience.Key...