Technical Account Manager, Enterprise Solutions

hace 3 días

Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

As a Technical Account Manager at Amazon, you will play a critical role in fostering our customers' innovative and transformative endeavors across various technologies, including Generative AI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more.

Key Responsibilities
  • Act as a single point of contact to Enterprise Support customers
  • Make recommendations on how new AWS offerings fit in the company strategy and architecture
  • Complete analysis and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer-requested meetings (onsite or via phone)
  • Have access and know-how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Requirements
  • 5+ years of experience in design/implementation/operations/consulting with distributed applications
  • 5+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
  • Bilingual in English and Mandarin
Preferred Qualifications
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Experience as a technical lead, internally or externally in a customer-facing role
  • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
  • Master's Degree or PhD in Engineering or a related STEM field
  • Background in a 24x7 operational services or support environment
  • Hands-on experience with AWS services and/or other cloud offerings

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